The product that we offer is made by hand and therefore we accept complaints only if a defect or error on our part is detected during the preview.
Some tips for good results:
Order a sample or visit our stores
We strongly recommend that you order a sample or visit our stores, to be sure how the frame looks. We cannot guarantee that the colors of the frames you see on your monitor are identical to the actual ones.
Double check the measurements before you order
Check again the measurements of your order. You have 24 hours to make adjustments, after that it is impossible to cancel or change your order. If there are changes in the measurements or the order, please call us at 0899 880 885 immediately. It is important for us that our customers are satisfied with our services.
Do not underestimate the preliminary review
We carefully examine every order before it leaves our workshop and store, however, in rare cases a defect may be missed, so please inspect your order. If a defect is found during the inspection, the order is sent back to our workshop/store and transportation costs in both directions are at our expense. We will correct your order and send it back to your specified address.
Cancellation of order
Cancellation of your order is possible within 24 hours after submitting it. Because we aim to deliver your order as soon as possible, cancellation of your order is not acceptable 24 hour after submission. We strongly recommend that you order samples or visit our stores to see the actual frames.
Replacement of frames
Each frame has specific measurement therefore we do not offer replacement for an already ordered one. We strongly recommend that you order samples or visit our stores to see the actual frames.
Terms and prices
The price is valid for the day of the order according to provisions of Article 52, paragraph 1, item 8 of the Law on consumer protection. All prices are final and comply with Article 52, paragraph 1, item 3 of the Law on consumer protection.
ARKOM-S OOD is supplier and owner of the website.